Marketplaces as a Service for Partner Ecosystems
Ecosystems flourish when Partner Programs create avenues for their partners to grow with them while making their customers successful. With Partner Marketplaces as a Service, we enable SaaS / Technology companies to deploy, within hours, fully customizable and governed marketplaces for their customers to procure services from partners.
See PartnerConnect in Action
As Featured In
Channel Software Tech Stack 2021
Channel Ecosystem Management
“The future of channels, alliances, and ecosystems will be anchored on automation, flexibility, scalability, and self-service.
The effective use of technology tools is no longer optional — ecosystems don’t run on spreadsheets!”
– Jay McBain, Principal Analyst, Channel Partnerships & Alliances, Forrester
Why PartnerConnect?
Provide customers seamless access to critical and timely expertise with your product
A big barrier to effective adoption and operationalization of SaaS products to drive Business Impact is suboptimal implementation and usage of the product that causes it to fail to deliver on its promise.
We enable you to deploy Smart Marketplaces where your customers can publish their requirements at any stage of their lifecycle and find the expertise they need to address them.
Unleash the potential of your Partner Network across the Customer Lifecycle and incentivize your partners with higher value engagements
Customer success teams may not always have the bandwidth to address or the knowhow of every customer’s unique business objectives and competitive landscape.
Incentivize and empower your partner network to build long term relationships with your customers through the marketplace and help them drive the most value from your products
Deliver an exceptional customer experience by helping them find the perfect partner for their needs
Customers can use our proprietary Partner Match Score to select the best partner for their requirements.
Use the Marketplace Command Center to optimize customer-partner engagements. Account Executives and Partner and CS teams can act as marketplace administrators and customize the experience for customers by shortlisting and inviting known partners based on the Partner Match Score and featuring their profiles
Features
EASY TO SET UP and FULLY CUSTOMIZABLE SMART MARKETPLACES
Set up your own marketplace within minutes by defining partner tiers, capabilities and project types. Invitation-only access lets you decide whether to open it up selectively or to all partners and customers. White-label the marketplace to ensure consistent and optimum customer experience
RFP-BASED WITH BUILT-IN COLLABORATION
Partners receive project briefs and requirements from customers and send in proposals. Customers review proposals from partners along with the Partner Match Score, initiate communication with instant messaging and collaborate seamless throughout the engagement, all within the marketplace
MULTIPLE WAYS TO INCENTIVISE PARTNERS
Starting with the access to the marketplace itself, you can incentivize partners using several marketplace features such as featuring certain partners or providing exclusive or priority access to certain customer projects
FINE-GRAINED MARKETPLACE GOVERNANCE
Marketplace Command Center enables full control over how customer projects are routed to partners. Use fine-grained control to select specific partners based on performance or capabilities or open up projects to all partners. Add account executives, partner managers or customer success managers as marketplace administrators to manage customer projects.